Burning Bridges AI Refund Policy

When a generation task is confirmed as failed, the credits reserved for that task are automatically released. You do not need to submit a payment-refund request for this adjustment. If a request produces several outputs and only some fail, successful outputs remain chargeable and credits for the failed tasks are released.

A request that is still processing is not yet a confirmed failure. If a task appears stuck or your credit balance looks wrong after it finishes, email support@burning-bridges-ai.pro with the generation details. Credit adjustments follow the original credits’ validity rules; they are separate from a refund to your payment method.

Contact us to request a refund in the following situations:

• Unused credit packs: you request a refund within 14 days of purchase and none of the credits from that purchase have been used.
• Your first subscription payment: you request a refund within 14 days of that payment and have not used any credits from it.
• Billing errors: a duplicate or mistaken charge, or a confirmed payment for credits that were not delivered.
• Extended service outages: a problem on our side prevents you from using purchased credits for a prolonged period.
• Service termination: if we permanently end your paid access for reasons other than your breach, we refund the unused prepaid portion on a proportionate basis, as set out in our Terms of Service.

The 14-day window runs from the relevant payment date to the date you submit your request, not the date we finish reviewing it. We check credit usage for that specific purchase, rather than your total account balance. Please avoid using those credits while your request is being reviewed; further use can affect eligibility.

An eligible, entirely unused purchase receives a full refund of the amount paid for that purchase. We do not ordinarily offer change-of-mind refunds calculated from the remaining balance of a partially used purchase. Billing corrections, service outages, service termination and mandatory legal remedies are reviewed separately; we explain the approved amount before processing.

• Change-of-mind requests for credit packs or first subscription payments submitted after the 14-day window, or after any credits from that purchase have been used.
• Credits already used for successfully completed generations.
• Free, promotional, bonus or giveaway credits. These have no cash redemption value.
• A subscription renewal you forgot to cancel when credits from that billing period have already been used.
• A successfully generated result that does not match your personal creative expectations. AI outputs can vary in appearance, movement and fidelity to a prompt.
• Problems caused by inputs or use that violate our Terms of Service.
• Fraudulent requests, repeated refund abuse or attempts to manipulate payment or credit records.

This policy does not restrict any mandatory cancellation, refund or other consumer rights under the law that applies to you. If you believe a charge or result is defective beyond ordinary AI variation, contact us so we can review it.

Sign in and open Billing to cancel before your next renewal. Check that cancellation is confirmed; if it fails or stays pending, contact support. Canceling renewal does not itself refund a previous payment.

Without a refund adjustment, subscription credits remain usable until the current paid period ends and do not roll over. Separately purchased credit packs remain available without a scheduled expiry. Sending a refund request alone does not stop renewal; use Billing if you want to prevent another charge.

Email support@burning-bridges-ai.pro from the email address associated with your Burning Bridges AI account. Use the subject “Refund request” and include:

• Your order or transaction reference and the purchase date.
• The product purchased, payment amount and currency.
• A brief explanation and any relevant generation reference or screenshot.

Do not send your password, full card number or card security code. We aim to respond within 5 business days and may ask for information needed to verify the purchase. If approved, refunds are processed through our third-party payment service providers and their payment partners and returned to the original payment method where supported. Banks and payment providers commonly take another 5–10 business days to display the refund; actual processing time can vary.

Once a payment refund is confirmed, the remaining credits from that order are withdrawn and are no longer available for new generations. A confirmed refund on a subscription payment also triggers a request to cancel that subscription’s future renewals. Check Billing for confirmation and contact support if cancellation remains pending.

If you have already opened a bank or payment-provider dispute, tell us its reference and status. We coordinate with the provider to avoid duplicate reimbursement and may need to complete that process before issuing a separate refund. This does not remove your right to dispute a payment or seek any remedy available under applicable law.

We may update this policy and will revise the date on this page. Material changes follow the notice process in our Terms of Service. Changes will not reduce the refund rights attached to a purchase already made. Mandatory consumer rights always apply.

For questions about eligibility, a pending refund or a credit adjustment, contact support@burning-bridges-ai.pro with your order reference.