Burning Bridges AI Contact
Get help with Burning Bridges AI video generation, credits, billing, privacy requests or content concerns.
Generation and account help
Tell us the email address on your account, the model you used, when the problem happened and what you expected to see. Include a generation reference if available, the error message and a screenshot where helpful. For sign-in problems, mention the sign-in method and your browser.
Payments, credits and refunds
Include your order reference, purchase date, amount and currency, along with a short explanation. You can check orders and subscription status in Billing. Read our Refund Policy for eligibility, including the 14-day window for unused credit packs and unused first subscription payments.
Privacy and data requests
Write from the email address you use to sign in and describe the information or content involved and the action you are requesting. We may verify account ownership before providing or deleting personal information. Our Privacy Policy explains how we handle your data.
Report content or a rights concern
If you believe content violates your rights or uses someone’s likeness without permission, send a link or reference, a description of the concern and a way to contact you. Include evidence of ownership or authority where relevant. We will investigate reports under our Terms of Service.
Before you send
Share only the information needed to investigate your request. Never send passwords, verification codes, full card details or unrelated sensitive documents. You can contact us without signing in, and you are welcome to write in the language you are most comfortable using.